Frequently Asked Questions
Please click here
to go to our general FAQ
, which has essential information that applies to all of our programs.
Resources to Learn & Teach about Central Europe
Visit our recommended reading page
to see the list of books GEEO recommends reading before your program (this is not required reading). We also have lesson plans
and Pinterest boards
that may be useful for you as you learn about your destination and prepare to bring lessons back to your classroom.
Terms and Conditions
It is very important for you to visit our Terms and Conditions
page before signing up for this program.
GEEO Program Confirmation Process
We require a minimum of 6 participants for most GEEO programs. We officially confirm that a program will run once at least 8 people have signed up, which provides a margin for individual cancellations. Nearly all GEEO programs ultimately meet this enrollment quota, and in the rare event that a program does not meet the minimum requirement and GEEO cancels the program, we will work with you to find a suitable alternative or provide a refund of your deposit if you prefer. We encourage you to sign up for any program that interests you, and we will notify the entire group once 6 people are booked and again once 8 people are booked. We always emphasize the importance of exercising caution when making non-refundable travel arrangements, especially given the unpredictable nature of travel. For example, we typically recommend booking flights with flexible change/cancellation policies.
All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to firstname.lastname@example.org. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.
- If you cancel 60 days or more prior to departure, all your program fee payments will be refunded besides your $350 deposit which is kept on file for future use
- If you cancel between 30 and 59 days prior to departure, you will receive a 50% refund and your deposit is kept on file for future use
- If you cancel within 30 days of departure, you will receive no refund, but your deposit is kept on file for future use
- WINTER TRIPS: Please note that some sites, museums, and restaurants may be closed over Christmas Eve, Christmas, New Year’s Eve, and New Year’s Day. It is recommended that you check the operating hours of any sites or establishments that you plan to visit to avoid disappointment. It is also common for prices for meals and other services to increase during peak tourist seasons or holidays, including Christmas and New Year’s. Additionally, we may need to alter the itinerary on and around these holidays to maximize your time during your trip. Hopefully, you will be able to experience some local customs and traditions and see how people in other parts of the world experience the holidays. Traveling over Christmas and New Year’s can allow you to see a destination in a different light. You may be able to attend local festivals, try traditional foods, see special decorations, and participate in cultural activities that can add an extra layer of festivity and cheer to your trip. Overall, traveling over the holidays can be a fun and rewarding way to learn about and experience another culture.
- HOTELS: Please be aware that properties we stay in with only two stories may not have elevators installed and climbing the stairs with your luggage will be necessary.
- LUGGAGE: In Europe, it is very rare to find elevators in train stations, hotels, or other public places. We use public transport on this trip, which means you will need to carry your luggage from platform to platform, in and out of trains, and also possibly up several flights of stairs. You will also need to be able to stow your luggage safely on trains. You should be able to comfortably walk for 10-30 minutes at a time with your luggage. It is therefore essential that you pack light and bring luggage that is compact and lightweight. The carrying of your luggage remains your responsibility at all times.
Group Leader Description
All GEEO/G Adventures group trips are accompanied by one of G Adventure's group leaders, which they refer to as Chief Experience Officers (CEO). The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues, and introduce you to our local friends. Our itineraries often have plenty of free time to explore on your own.
While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious, and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting – we think it’s the best of both worlds.
This trip includes light walking and hiking that is suitable for most fitness levels. In the cities, you can split apart from the group to go your own pace. Getting on and off trains and walking with luggage requires some physical effort.
Half of GEEO’s participants travel by themselves, so please don’t worry if you do not have a travel companion for your trip. Our program fee is for one traveler in double-occupancy accommodation, and GEEO can find you a roommate of the same gender if you do not have a travel companion. Most of our programs have a “My Own Room” option, also known as a “Single Supplement,” which is an extra fee that you can pay to have a room to yourself. You will only incur an additional charge if you specifically request a single room. To see the price for the “My Own Room” option, please find your program on our extra services page
. If you want to room alone, please email email@example.com
to request a single room.
Day 1 is an arrival day, and no activities have been planned. Upon arrival to the city on Day 1, or earlier if you have booked pre-accommodation with us, please make your way to the joining hotel. Please note: Check-in time will be in the afternoon. Once you arrive at the hotel, look for a note at reception from your tour leader. This note will give the details of your Welcome Meeting on Day 1, usually between 6:00 p.m. and 7:00 p.m., during which you will get a chance to meet your tour leader and other travelers, as well as learn more about how the tour will run. If you don’t see a note, please ask reception for details!
If you miss the Welcome Meeting, your tour leader will leave a note at reception for you with any information you may need and with instructions for the next morning.
Taxis in Berlin are metered. The MyTaxi application can be used to order and pay for metered taxis. Rideshare applications like Uber are also available in Berlin.
Tickets for trains in Berlin need to be bought in advance of boarding. Ticket vending machines are located in the train stations. You must validate your ticket in the stamping machines, which mark the ticket with the time and place of use.
Tickets for the bus and tram can be bought from machines before boarding, or else on board.
Public transport tickets are valid for the whole journey; you do not need to buy separate tickets when transferring.
You do not need to show a ticket to get on the train. However, there are many ticket inspectors in Berlin who issue instant fines, so please ensure you remember to purchase (and validate) your ticket.
Getting to Berlin from Tegel Airport
A taxi from Tegel Airport to central Berlin costs approximately €30 - €40.
The TXL Express Bus runs from Tegel Airport to Berlin’s centre.
- The TXL Express Bus stops right outside the terminal and departs at least every 10 minutes.
- The TXL Express bus stops at both the Hauptbahnhof, Berlin’s main train station with national and international train connections, and Alexanderplatz, Berlin’s central square which nearly all train lines pass through.
- The bus takes about 30 to 40 minutes to get to the centre of Berlin and costs €2.80 (a Zone AB ticket).
Getting to Berlin from Schönefeld Airport
A taxi from Schönefeld Airport to central Berlin costs approximately €35 - €45.
The S9, RE 7 and RB 14 rail lines all run between Schönefeld Airport and Berlin's centre.
- On exiting the airport, follow the covered walkway to the train station (approximately 10 minutes’ walk). Trains and platforms are clearly marked.
- The S9, RE 7 and RB 14 stop at the Ostbahnhof (the stop for the Ibis Ostbahnhof Hotel), Alexanderplatz (the central city square), and the Hauptbahnhof (Berlin’s main train station). You can take whichever of these trains is departing next.
- The trains take between 25 and 40 minutes to get to the centre of Berlin and cost €3.30 (a Zone ABC ticket).
Should you need to contact G Adventures during a situation of dire need, it is best to first call their local G Adventures office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so they may return your call and assist you as soon as possible.
EMERGENCY CONTACT NUMBERS
G Adventures Berlin office: +44 7817 262559
If you are unable for any reason to contact the local office, please call the numbers listed below, which will connect you directly with the 24-hour Sales team, who will happily assist you.
Toll-free, from calls within North America only: 1 888 800 4100
Calls from within UK: 0344 272 0000
Calls from within Germany: 0800 365 1000
Calls from within Australia: 1 300 796 618
Calls from within New Zealand: 0800 333 307
Outside North America, Australia, New Zealand, Germany and the UK: +1 416 260 0999
Please read this article
on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You must be prepared to carry your own bags and be comfortable carrying them up and downstairs, on and off transportation, and to hotels. As a rule, we try not to have to walk more than 15-20 minutes with your bags, which is why we recommend keeping the weight of your bags between 22-30 lb. Most travelers carry a backpack or rolling bag of small to medium size. No XXL bags please! A daypack is also essential for carrying everyday items. Space is limited on transportation, so there is a limit of one main piece of luggage per person plus a daypack per person.
Health & Safety
- N95/KN95 Face masks (at least a few just in case there is an outbreak within your group)
- Hand sanitizer
- Quick Covid Test/Antigen Tests (at least 3)
- Raincoat and/or umbrella
- Personal clothing for cold weather
- Sturdy walking shoes
- Water bottle
- Watch or alarm clock
- Toiletries – important: some hotels do not give you soap and shampoo
- First-aid kit, including lip salve, Aspirin, bandaids, anti-histamine, Dramamine, Imodium or similar tablets for mild cases of diarrhea, electrolyte powder, insect repellent, extra prescription drugs you may be taking
- Travel pillow
- Money belt
- Phone/Tablet for internet – most hotels have WiFi
- Chargers for electronics as well converters/adapters, if needed
- AirTags or Tile trackers
- Packing cubes
- Snacks – packing a few granola bars is a good idea; you can buy snacks when you get there too, so don't go crazy here
- Ziplock bags
- Reading/writing material
- Hand sanitizer/baby wipes
- Light fleece top
- Passport (with photocopies)
- Travel insurance (with photocopies)
- Airline tickets (with photocopies)
- EUR/USD cash
- Credit or debit card
- G Adventures vouchers, pre-departure information and dossier
- Any entry visas or vaccination certificates required
- GEEO Classroom action plans for your group – this is sent 10-30 days before departure
Laundry facilities are offered by some of our hotels for a charge.
Passports and Visas
All GEEO trips require that the participant have a valid passport. Please see our general FAQ
for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double-check the information we provide below by searching here
Americans do not need a visa to travel in either Germany or Austria. Non-American participants should check with their government to find out if they need a visa.
As currency exchange rates fluctuate, we ask that you refer to the following website for daily exchange rates: www.xe.com. ATMs are also widely available that distribute the local currency, and this is what we recommend as your primary source of cash while traveling. Please make sure you bring at least $200 USD in cash as emergency money just in case you have trouble with the ATMs or lose your bank card. Major credit cards are accepted in most shops, but they may charge a 2-4% transaction fee. Visa and MasterCard are useful for cash advances in an emergency situation. Please note: If carrying U.S. Dollars, they should be in good condition (i.e., not torn, wrinkled, or marked on in any way) and printed recently.
It is customary in Europe to leave a small tip for service providers, such as waiters if you are pleased with the service (1-2 EUR for snacks or 10% of a meal bill). Tipping is an expected – though not compulsory – component of your tour program and an expression of satisfaction with the persons who have assisted you on your tour. Although it may not be customary to you, it is of considerable significance to the people who will take care of you during your travels.
Also, at the end of each trip, if you felt your G Adventures Tour Leader did an outstanding job, tipping is appreciated. The amount is entirely a personal preference, however as a guideline €30-40 EUR per person can be used.
We find the best prices for flights are often available 60 days before departure, but of course this varies greatly from route to route and year to year. We advise that you wait until this trip is confirmed before booking non-refundable and non-changeable flights.
GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed.
Your trip begins in Berlin and ends in Vienna. Please double-check our itinerary for the date by which you must arrive in Berlin. You can arrive at any time of the day you choose, however, we strongly urge you to arrive by 6:00 p.m. on Day 1 for our group meeting. You can depart from Vienna at any time on the final day of the trip.
Plugs and Converters
There are two components to provide external power to your device: adapters and transformers. The adapter is the plug, adapting the prongs on a standard U.S. two to three-pronged power cord to match the prongs required by the local outlets. The transformer changes the local voltage to that required by your device.
Germany and Austria use a European-style two circular prong plug. Their voltage is 220-240 Volts. U.S. outlets are 120V. Most new devices (phones and laptops) can handle the different voltage rates, but some devices only work on the U.S. standard of 120V. Check your device to see what voltage range it handles. Most transformer blocks will have an "Input" line that defines its voltage capacity. For example, "Input: 100-240V" means that it will work on voltages from 100V to 240V. If your transformer can't handle the different voltage, you'll need to purchase a voltage converter. You can find world regional voltage converters power packs at various vendors.
Before you decide on traveling with GEEO, it is important that you read all of the information about the program you are considering. Remember, our programs are quite adventurous.
- The purpose of the accommodation is to provide a safe, well-located place for you to sleep. Sometimes you will be pleasantly surprised, but do not expect luxury as we are trying to keep these trips as inexpensive as possible.
- You must be able to easily carry or roll your luggage, so do not over-pack.
- We recommend always carrying snacks with you. Meals can sometimes be far apart.
- Please make sure you understand the role of your tour leader on this trip as they are not the traditional “guide” you may be expecting. While our trips are educational, they aren’t study/lecture trips. We want you to learn through exploring, and much of your experience will be based on how active you choose to be in acquiring knowledge and interacting with locals.
Hopefully this is the kind of adventure you are interested in!
While it is our intention to adhere to the routes described on our website, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable, to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The information on our website is a general guide to the tour and region and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.
The weather at all of your destinations will be similar: cold (average highs in the upper 30s) with a possibility of rain and/or snow.