Details

Frequently Asked Questions

Please read our general FAQs, where you can find essential information that applies to all of our programs.

Resources to Learn & Teach about Borneo

Visit our recommended reading page to see the list of books GEEO recommends reading before your program (this is not required reading). We also have lesson plans and Pinterest boards that may be useful for you as you learn about your destination and prepare to bring lessons back to your classroom.

Terms and Conditions

It is very important for you to visit our Terms and Conditions page before signing up for this program.

GEEO Program Confirmation Process

We require a minimum of 6 participants for most GEEO programs. We officially confirm that a program will run once at least 8 people have signed up, which provides a margin for individual cancellations. Nearly all GEEO programs ultimately meet this enrollment quota, and in the rare event that a program does not meet the minimum requirement and GEEO cancels the program, we will work with you to find a suitable alternative or provide a refund of your deposit if you prefer. We encourage you to sign up for any program that interests you, and we will notify the entire group once 6 people are booked and again once 8 people are booked. We always emphasize the importance of exercising caution when making non-refundable travel arrangements, especially given the unpredictable nature of travel. For example, we typically recommend booking flights with flexible change/cancellation policies.

Cancellation Policy

All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to travel@geeo.org. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.

• If you cancel 60 days or more prior to the start of your program, all payments will be refunded excluding your $350 deposit, which is kept on file for future use and never expires. (Exception for participants who receive grants from our university partners: To address disruption caused by cancellation from grant recipients, deposits paid by grant recipients are forfeited upon cancellation.)
• If you cancel between 30 and 59 days prior to the start of your program, you will receive a 50% refund and your deposit will be kept on file for future use and will never expire.
• If you cancel within 30 days prior to the start of your program, you will receive no refund, but your deposit will be kept on file for future use and will never expire.

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Trip Notes & Expectations

Before you decide to travel with GEEO, it is important that you read all of the information about the program contained on this page. Our programs are quite adventurous, and we find that clients who read the trip details in full are happier with their experiences.

1. ACCOMMODATION: We would like to stress that the nature of the accommodation when compared with other areas of Southeast Asia is sometimes of a lower standard than normally provided on GEEO programs. This is often due to the location and type of activities involved (i.e., high on a mountain and in remote jungle areas). Accommodation is always clean and usually makes up in character and location for what it might not provide in glamour and additional services. Please be aware that properties we stay in with only two stories may not have elevators installed and climbing the stairs with your luggage will be necessary..
2. TRANSPORTATION: We use a mix of transportation that gets our guests from location to location safely. Sometimes you will have full days and nights of transportation as our trips tend to cover a lot of ground. The transportation will often be an adventure in itself.
3. LUGGAGE: Pack light and bring luggage which is compact and lightweight, and which you can easily transport. The carrying of your luggage remains your responsibility at all times.
4. ACTIVITY LEVEL: Make sure you have thoroughly read the itinerary and can handle the group activities, which sometime include day hikes with your daypacks. This trip includes hiking that is suitable for most fitness levels. The heat and humidity are the biggest physical challenges. Stay hydrated! We recommend always carrying snacks with you. Meals can sometimes be far apart.
5. TRAVEL WARNINGS TO EASTERN SABAH: Various countries have a travel warning for Eastern Sabah. Please visit your government website (e.g., U.S. Department of State travel advisory) and check with your insurance that any warnings will not affect your insurance coverage, as travel insurance that covers the entire itinerary is mandatory on our tours. The safety of our travelers is our number one priority. We will continuously monitor the region and will only run programs areas that we believe to be safe.
6. GROUP LEADER: Please make sure you understand the role of your tour leader on this trip. All GEEO/G Adventures group trips are accompanied by one of G Adventure's group leaders, which they refer to as Chief Experience Officers (CEO). The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues, and introduce you to our local friends. Our itineraries often have plenty of free time to explore on your own. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious, and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting – we think it’s the best of both worlds.

Single Travelers

Half of GEEO’s participants travel by themselves, so please don’t worry if you do not have a travel companion for your trip. Our program fee is for one traveler in double-occupancy accommodation, and GEEO can find you a roommate of the same gender if you do not have a travel companion. Most of our programs have a “My Own Room” option, also known as a “Single Supplement,” which is an extra fee that you can pay to have a room to yourself. You will only incur an additional charge if you specifically request a single room. To see the price for the “My Own Room” option, please find your program on our extra services page. If you want to room alone, please email travel@geeo.org to request a single room.

Emergency Contacts

Should you need to contact G Adventures during a situation of dire need, it is best to first call their local office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so that they may return your call and assist you as soon as possible. EMERGENCY CONTACT NUMBERS G Adventures Office Bangkok, Thailand From outside Thailand: +66 92 338 9222 From within Thailand: 092 338 9222 If for any reason you are unable to reach the G Adventures local office, please call the numbers listed below to connect with their Sales team, who will happily assist you. Toll-free, North America only: 1 888 800 4100 Calls from UK: 0344 272 0000 Calls from Germany: 0800 365 1000 Calls from Australia: 1 300 796 618 Calls from New Zealand: 0800 333 307 Outside North America, Australia, New Zealand, Germany and the UK: +1 416 260 0999

Packing List

Please read this article on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You must be prepared to carry your own bags and be comfortable carrying them up and down stairs, on and off transportation, and to hotels. As a rule, we try not to have to walk more than 15-20 minutes with your bags, which is why we recommend keeping the weight of your bags between 22-30 lb. Most travelers carry a backpack or rolling bag of small to medium size. No XXL bags please! A daypack is also essential for carrying everyday items. Space is limited on transportation, so there is a limit of one main piece of luggage per person plus a daypack per person. There may be a weight restriction for the internal flight on this tour. Each passenger is allowed to carry one checked bag with a maximum weight of 15 kg (33 lbs). Additional bags or excess weight charges may apply. These charges are the responsibility of the passengers.

Suggested (click to expand)

• Light windproof/waterproof jacket or umbrella
• Sun hat
• Personal clothing for hot weather (t-shirts, shorts, etc.)
• Hiking pants – convertible/zip-off and quick dry recommended)
• Daypack – a normal book bag is fine for this
• Hiking boots/sturdy walking shoes
• Sport sandals or flip-flops
• Sunblock
• Sunglasses
• Watch or alarm clock (or use your phone)
• Flashlight or headlamp (or use your phone)
• Light weight silk sleep sheet
• Travel pillow
• Clothes for religious sites – knees and shoulders must be covered
• Shawl or scarf (for temple visits)
• Small Flashlight
• Toiletries – your hotels will have soap and shampoo
• Camera (or use your phone)
• First-aid kit, including: lip salve, aspirin, bandaids, anti-histamine, Dramamine, Imodium or similar tablets for mild cases of diarrhea, electrolyte powder, insect repellent, extra prescription drugs you may be taking

Optional (click to expand)

• Money belt
• Water bottle
• Phone/tablet for internet – most hotels have WiFi
• Chargers for electronics as well converters/adapters, if needed
• AirTags or Tile trackers
• Packing cubes
• Earplugs
• Snacks – packing a few granola bars is a good idea; you can buy snacks when you get there too, so don’t go crazy here
• Ziplock bags
• Reading/writing material
• Hand sanitizer/baby wipes

Documents (click to expand)

• Passport (with photocopies)
• Any entry visas or vaccination certificates required
• Travel insurance ID card
• Flight itinerary/boarding pass(es)
• USD/EUR cash
• Credit/debit card
• G Adventures vouchers
• GEEO Classroom action plans for your group – this is sent a few days before departure

Laundry

Laundry facilities are sometimes offered at the hotels. You can also use a local laundromat, if necessary. We recommend packing enough clothes so you don't have to do laundry.

Passports and Visas

All GEEO programs require that the participant have a valid passport. Please see our general FAQ for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double check the information we provide below by searching the U.S. State Department's website. PASSPORT Your passport must be valid for at least six months beyond your arrival date in Malaysia. Make sure that you have at least one blank page for the entry stamp. VISA U.S. citizens do not require a visa to travel to Malaysia for less than 90 days. However, you must complete the Malaysian Digital Arrival Card (MDAC) 72 hours before your intended arrival in Malaysia. To register, you will need to provide your passport details, flight itinerary, purpose of visit (tourism), and accommodation details (i.e., your start hotel which can be found on your trip voucher). Non-American participants should check with their government and local embassy to find out if they need a visa.

Money Exchange

The local currency on Borneo in Sabah is the Malaysian Ringgit (MYR). As currency exchange rates fluctuate, we ask that you refer to the following website for daily exchange rates: www.xe.com. We recommend that you obtain cash from ATMs while traveling; they will dispense the local currency. We do, however, recommend that you bring at least $200 USD in cash for emergency use or in case you have trouble with the ATMs. Major credit cards are accepted in most shops, but you may be charged an international transaction fee; ask your financial institution about their international fees. Please note that if you are carrying U.S. dollars, the bills should be in good condition (i.e., not torn, wrinkled, or marked on in any way) and dated recently.

Tipping

It is customary in Asia to tip service providers such as waiters at approximately 10%, depending on the service. Tipping is an expected, though not compulsory, component of this program and an expression of satisfaction with the people who assist you on your trip. Tipping is also one of the most direct ways that you can have a positive economic impact within the local community. Although it may not be customary to you, it is of considerable significance to the people who will take care of you during your travels. There will be opportunities during the trip to tip your local guides or drivers. You may do this individually, or your tour leader may offer to collect the money and give a tip on behalf of the group. Ask your tour leader for specific recommendations based on the circumstances and expectations. Also, at the end of your program, if you felt your G Adventures tour leader did an outstanding job, a tip would be appreciated. Tipping amounts are entirely your personal preference, but as a guideline:

• Service providers/Waiters: 10% of the bill
• Local guides and drivers: $1.50-3.50 USD per person per day
• Tour Guide (CEO): $20-25 USD per person per week.

Vaccinations

GEEO cannot provide any medical advice, so it is very important to consult your doctor or a travel clinic about which vaccinations you will need for your trip. We recommend contacting Passport Health, which has travel clinics located throughout the United States. You can also check the CDC's recommended vaccinations for your destination. Please take this seriously!

Flights

We find the best prices for flights are often available around 90-120 days before departure, but of course this varies greatly from route to route and year to year. You should wait until this trip is confirmed before you book non-refundable flights. GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed. This program begins and ends in Kota Kinabalu. Please double-check our itinerary for the date by which you must arrive in Kota Kinabalu. You may want to arrive in Southeast Asia one or more days early in case you have flight disruptions. You can arrive at any time you choose, but try to make it in time for our 6:00 p.m. Welcome Meeting on Day 1. You can depart from Kota Kinabalu any time on the final day of the program.

Plugs and Converters

There are two components to provide external power to your device: adapters and transformers (also called electrical converters). The adapter is for your device's plug, adapting the prongs on a standard U.S. two- to three-pronged power cord to fit the local outlets. The transformer/converter changes the local voltage to the voltage used in the U.S. Malaysia uses type G plugs (also found in the UK and Ireland), and the voltage is 240V. (Standard U.S. electrical outlets are 120V.) Most new devices, including phones and laptops, are made to work with the different voltage rates, but some devices, like hair dryers, may only work on the U.S. standard of 120V. Check your device's plug or manual to see what voltage range it requires. Most transformer blocks will have an “Input” line that defines its voltage capacity; for example, “Input: 100-240V” means that it will work with voltages between 100V to 240V. If your device can’t handle the higher voltage, you’ll need to purchase a transformer/converter. You can find world transformers/converters online or at many retail stores in the travel section.

Weather

The weather in Borneo is characterized by constantly high temperatures, an ever-present chance of rainfall, and an abundance of sunshine. It is a magnificent travel destination year-round. The average high temperature is around 90ºF, and the average low is around 75ºF.