Details

Frequently Asked Questions

Please click here to go to our general FAQ, which has essential information that applies to all of our programs.

Resources to Learn & Teach

Visit our recommended reading page to see the list of books GEEO recommends reading before your program (this is not required reading). We also have lesson plans and Pinterest boards that may be useful for you as you learn about your destination and prepare to bring lessons back to your classroom.

Terms and Conditions

It is very important for you to visit our Terms and Conditions page before signing up for this program.

GEEO Program Confirmation Process

We require a minimum of 6 participants for most GEEO programs. We officially confirm that a program will run once at least 8 people have signed up, which provides a margin for individual cancellations. Nearly all GEEO programs ultimately meet this enrollment quota, and in the rare event that a program does not meet the minimum requirement and GEEO cancels the program, we will work with you to find a suitable alternative or provide a refund of your deposit if you prefer. We encourage you to sign up for any program that interests you, and we will notify the entire group once 6 people are booked and again once 8 people are booked. We always emphasize the importance of exercising caution when making non-refundable travel arrangements, especially given the unpredictable nature of travel. For example, we typically recommend booking flights with flexible change/cancellation policies.

Cancellation Policy

All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to travel@geeo.org. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.

• If you cancel 60 days or more prior to departure, all your program fee payments will be refunded besides your $350 deposit which is kept on file for future use
• If you cancel between 30 and 59 days prior to departure, you will receive a 50% refund and your deposit is kept on file for future use
• If you cancel within 30 days of departure, you will receive no refund, but your deposit is kept on file for future use

Trip Notes

1. Please note that some sites, museums, and restaurants may be closed over Christmas Eve, Christmas, New Year’s Eve, and New Year’s Day. It is recommended that you check the operating hours of any sites or establishments that you plan to visit to avoid disappointment. It is also common for prices for meals and other services to increase during peak tourist seasons or holidays, including Christmas and New Year’s. Additionally, we may need to alter the itinerary on and around these holidays to maximize your time during your trip. Hopefully, you will be able to experience some local customs and traditions and see how people in other parts of the world experience the holidays. Traveling over Christmas and New Year’s can allow you to see a destination in a different light. You may be able to attend local festivals, try traditional foods, see special decorations, and participate in cultural activities that can add an extra layer of festivity and cheer to your trip. Overall, traveling over the holidays can be a fun and rewarding way to learn about and experience another culture.
2. Please note that the train on the south island is seasonal and does not run from May to September. Day 6 and 7 transportation will be a public bus during this time period instead of a train.
3. Please be aware that wifi and internet access is not as readily available in New Zealand as in other parts of the world. There are often additional charges to connect to the internet, and speeds may be slower than what you are used to.
4. Over public holidays in Australia and New Zealand (such as Christmas, New Year's Day, Easter, and Anzac Day) there may be some limitations of services and disruptions to schedules. In general, our tours still operate effectively over public holidays, but there may be closures of optional activities and restaurants, and slight itinerary adjustments in order to provide all tour inclusions.

Group Leader Description

All GEEO/G Adventures group trips are accompanied by one of G Adventure’s group leaders, which they refer to as Chief Experience Officers (CEO). The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues, and introduce you to our local friends. Our itineraries often have plenty of free time to explore on your own. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious, and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting – we think it’s the best of both worlds.

Fitness Level

This trip includes light walking and hiking that is suitable for most fitness levels. In the cities, you can split apart from the group to go at your own pace. Getting on and off transport and walking with luggage requires some physical effort. Some optional tours may include hiking, biking, rafting, or kayaking in addition to walking.

Single Travelers

Half of the people that travel with GEEO are traveling by themselves, so please don’t worry if you have no one who can join you on your trip. Our pricing is based on double occupancy or, in other words, two people to a room. You never have to pay for a single room unless you want one. GEEO can find you a roommate of the same gender. Most of our trips have a “My Own Room” option, also known as a “Single Supplement,” which is an extra fee that will allow you to have a room to yourself. If you want to room alone, please email travel@geeo.org. To see the price for the “My Own Room” option, please click here where you can look up your trip in the extra services spreadsheet. Please note that if you have booked the My Own Room option, on Night 2 there may be shared facilities (cottage-style accommodation), but you will have your own room.

Joining Instructions

Day 1 is an arrival day, and no activities have been planned. Upon arrival to the city on Day 1, or earlier if you have booked pre-accommodation with us, please make your way to the joining hotel. Please note: Check-in time will be in the afternoon. Once you arrive at the hotel, look for a note at reception from your tour leader. This note will give the details of your Welcome Meeting on Day 1, usually between 6:00 p.m. and 7:00 p.m., during which you will get a chance to meet your tour leader and other travelers, as well as learn more about how the tour will run. If you don’t see a note, please ask reception for details! If you miss the Welcome Meeting, your tour leader will leave a note at reception for you with any information you may need and with instructions for the next morning. When you arrive at the airport, you can either take a taxi or use public transportation to reach the Auckland city center: By Taxi - $70-80 USD, approximately 30 minutes. By Shuttle Bus - $33 for 1 person, $8 per additional. The “Super Shuttle” is a 24-hour service that takes approximately 1 hour. The shuttle waits outside of the terminal and provides door-to-door service. By Skybus - $18 per person. Leaves from outside the airport terminal every 10-15 minutes and takes approximately 1 hour.

Emergency Contacts

Should you need to contact G Adventures during a situation of dire need, it is best to first call their local office in Melbourne. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information so that they may return your call and assist you as soon as possible. EMERGENCY CONTACT NUMBERS G Adventures Local Office and after office hours emergency number From outside Australia: +64 27 535 0007 From within Australia: 0432 705 621 If you are unable for any reason to contact our local operations manager, please call the numbers listed below which will connect you directly with our Sales team who will happily assist you. Hours of operation by region can be found here. Toll-free, North America only: 1 888 800 4100 Calls from UK: 0344 272 0000 Calls from Germany: 0800 365 1000 Calls from Australia: 1 300 796 618 Calls from New Zealand: 0800 333 307 Outside North America, Australia, New Zealand, Germany and the UK: +1 416 260 0999

Packing List

Please read this article on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You must be prepared to carry your own bags and be comfortable carrying them up and down stairs, on and off transportation, and to hotels. As a rule, we try not to have to walk more than 15-20 minutes with your bags, which is why we recommend keeping the weight of your bags between 22-30 lb. Most travelers carry a backpack or rolling bag of small to medium size. No XXL bags, please! A daypack is also essential for carrying everyday items. Space is limited on transportation, so there is a limit of one main piece of luggage per person plus a daypack per person. Health & Safety

• N95/KN95 face masks (at least three per week)
• Hand sanitizer
• Pen (please bring your own pen for filling out documents.)
• Rapid COVIC-19 test/antigen tests (at least 5, and 3 per week of travel)

Suggested Checklist

• Raincoat and/or umbrella
• Personal clothing for warm weather – we recommend packing 7-8 days of outfits so you only have to do laundry once
• Sturdy walking shoes
• Daypack
• Sunblock
• Sunglasses
• Sun hat
• Water bottle
• Watch or alarm clock
• Toiletries – Important: Some hotels do not give you soap and shampoo
• Camera
• First-aid kit, including: lip salve, aspirin, bandaids, anti-histamine, Dramamine, Imodium or similar tablets for mild cases of diarrhea, electrolyte powder, insect repellent, extra prescription drugs you may be taking

Optional Checklist

• Travel pillow
• Money belt
• Phone/Tablet for internet – most hotels have WiFi
• Chargers for electronics as well converters/adapters, if needed
• AirTags or Tile trackers
• Packing cubes
• Earplugs
• Snacks – packing a few granola bars is a good idea; you can also buy snacks when you get there, so don’t go crazy here
• Ziplock bags
• Reading/writing material
• Hand sanitizer/Baby wipes

Document Checklist

• Passport (with photocopies)
• Travel insurance (with photocopies)
• Airline tickets (with photocopies)
• NZD cash (optional)
• Credit or debit card (see personal spending money)
• G Adventures vouchers, pre-departure information and dossier
• Any entry visas or vaccination certificates required
• GEEO Classroom action plans for your group – this is sent 10-30 days before departure

Laundry

Laundry facilities are sometimes offered by the hotels.

Passports and Visas

All GEEO trips require that the participant have a valid passport.  Please see our general FAQ for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double check the information we provide below by searching here. As of October 1, 2019, U.S. citizens traveling to New Zealand need to apply for an e-Visa. Please see the US State Department entry, exit, & visa requirements for New Zealand and the New Zealand Embassy for detailed visa application instructions. GEEO travelers who are not US citizens should check with their government to determine visa requirements.

Money Exchange

The currency in New Zealand is the New Zealand Dollar (NZD). As currency exchange rates fluctuate, we ask that you refer to the following website for daily exchange rates: www.xe.com. ATMs are also widely available that distribute the local currency, and this is what we recommend as your primary source of cash while traveling. Please make sure you bring at least $200 USD in cash as emergency money just in case you have trouble with the ATMs or lose your bank card. Major credit cards are accepted in most shops, but they may charge a 2-4% transaction fee. Visa and MasterCard are useful for cash advances in an emergency situation. Please note that, if you are carrying U.S. Dollars, they should be in good condition (i.e., not torn, wrinkled, or marked on in any way) and printed recently.

Tipping

It is not customary in New Zealand or Australia to tip service providers. Unless specifically asked to do so (by your tour leader), do not tip your local guides. At the end of your trip, if you felt your G Adventures tour leader did an outstanding job, you may consider a small tip – but it certainly isn’t expected.

Vaccinations

We legally cannot give you any medical advice. It is very important to consult your doctor or a travel clinic about which vaccinations you will need for your trip. Please take this seriously!

Flights

We find the best prices for flights are often available 60 days before departure, but of course this varies greatly from route to route and year to year. We advise that you wait until this trip is confirmed before booking non-refundable and non-changeable flights. GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed. Your trip begins in Auckland and ends in Christchurch. Please double check our itinerary for the date by which you must arrive in Auckland. You can arrive at any time of the day you choose, but we strongly urge you to arrive by 6:00 p.m. on Day 1 for our group meeting. You can depart from Christchurch any time on the final day of the trip.

Plugs and Converters

There are two components to provide external power to your device: adapters and transformers. The adapter is the plug, adapting the prongs on a standard U.S. two to three-pronged power cord to match the prongs required by the local outlets. The transformer changes the local voltage to that required by your device. New Zealand primarily uses a type I plug. The standard voltage is 230 V and the standard frequency is 50 Hz. U.S. outlets are 120V. Most new devices (phones and laptops) can handle the different voltage rates, but some devices only work on the U.S. standard of 120V. Check your device to see what voltage range it handles. Most transformer blocks will have an “Input” line that defines its voltage capacity. For example, “Input: 100-240V” means that it will work on voltages from 100V to 240V. If your transformer can’t handle the different voltage, you’ll need to purchase a voltage converter.

Expectations

Before you decide on traveling with GEEO, it is important that you read all of the information about the program you are considering. Remember, our programs are quite adventurous.

• The purpose of the accommodation is to provide a safe place for you to sleep. Sometimes you will be pleasantly surprised, but do not expect luxury. Sometimes the accommodation is not air-conditioned.
• We use a mix of transportation that gets our guests from location to location safely. Sometimes you will have full days and nights of transportation as our trips tend to cover a lot of ground. The transportation will often be an adventure in itself.
• You must be able to easily carry or roll your luggage, so do not over-pack.
• Many of our programs occur in locations where it is very hot during the day. Please make sure you have thoroughly read the itinerary and can handle the group activities, which sometimes include day hikes with your daypacks.
• We recommend always carrying snacks with you. Meals can sometimes be far apart.
• Please make sure you understand the role of your tour leader on this trip as they are not the traditional “guide” you may be expecting. While our trips are educational, they aren’t study/lecture trips. We want you to learn through exploring, and much of your experience will be based on how active you choose to be in acquiring knowledge and interacting with locals.

Hopefully this is the kind of adventure you are interested in!

Itinerary Disclaimer

While it is our intention to adhere to the routes described on our website, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable, to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The information on our website is a general guide to the tour and region, and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.

Weather

January is essentially the warmest month in New Zealand and the peak of the summer season. Average daytime temperatures are in the upper 70s, and overnight lows are in the 50s. See more here.