Frequently Asked Questions
Please click here
to go to our general FAQ
, which has essential information that applies to all of our programs.
Resources to Learn & Teach about Mexico
Visit our recommended reading page
to see the list of books GEEO recommends reading before your program (this is not required reading). We also have lesson plans
and Pinterest boards
that may be useful for you as you learn about your destination and prepare to bring lessons back to your classroom.
Terms and Conditions
It is very important for you to visit our Terms and Conditions
page before signing up for this program.
GEEO Program Confirmation Process
We require a minimum of 6 participants for most GEEO programs. We officially confirm that a program will run once at least 8 people have signed up, which provides a margin for individual cancellations. Nearly all GEEO programs ultimately meet this enrollment quota, and in the rare event that a program does not meet the minimum requirement and GEEO cancels the program, we will work with you to find a suitable alternative or provide a refund of your deposit if you prefer. We encourage you to sign up for any program that interests you, and we will notify the entire group once 6 people are booked and again once 8 people are booked. We always emphasize the importance of exercising caution when making non-refundable travel arrangements, especially given the unpredictable nature of travel. For example, we typically recommend booking flights with flexible change/cancellation policies.
All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to email@example.com. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.
- If you cancel 60 days or more prior to departure, all your program fee payments will be refunded besides your $350 deposit which is kept on file for future use
- If you cancel between 30 and 59 days prior to departure, you will receive a 50% refund and your deposit is kept on file for future use
- If you cancel within 30 days of departure, you will receive no refund, but your deposit is kept on file for future use
- EASTER HOLIDAY: This program begins on Holy Saturday (Sábado Santo) and overlaps with Easter week (Semana de Pascua), a popular vacation time in Mexico. Many schools and businesses close down for the week, and many families head to the beach. It may be crowded in Playa de Carmen and Isla Holbox, but because it is a busy week for tourism, most services should be open and available.
Group Leader Description
All GEEO/G Adventures group trips are accompanied by one of G Adventure's group leaders, which they refer to as Chief Experience Officers (CEO). The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues, and introduce you to our local friends. Our itineraries often have plenty of free time to explore on your own.
While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious, and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting – we think it’s the best of both worlds.
This trip includes light walking and hiking that is suitable for most fitness levels. Nothing too challenging.
Half of GEEO’s participants travel by themselves, so please don’t worry if you do not have a travel companion for your trip. Our program fee is for one traveler in double-occupancy accommodation, and GEEO can find you a roommate of the same gender if you do not have a travel companion. Most of our programs have a “My Own Room” option, also known as a “Single Supplement,” which is an extra fee that you can pay to have a room to yourself. You will only incur an additional charge if you specifically request a single room. To see the price for the “My Own Room” option, please find your program on our extra services page
. If you want to room alone, please email firstname.lastname@example.org
to request a single room.
Day 1 is an arrival day, and no activities have been planned. Upon arrival to the city on Day 1, or earlier if you have booked pre-accommodation with us, please make your way to the joining hotel. Please note: Check-in time will be in the afternoon. Once you arrive at the hotel, look for a note at reception from your tour leader. This note will give the details of your Welcome Meeting on Day 1, usually between 6:00 p.m. and 7:00 p.m., at which you will get a chance to meet your tour leader and other travelers, as well as learn more about how the tour will run. If you don’t see a note, please ask reception for details!
If you miss the Welcome Meeting, your tour leader will leave a note at reception for you with any information you may need and with instructions for the next morning.
The main airport for Playa is the Cancún International Airport (CUN). The most affordable transfer option is a public
ADO bus directly to Playa del Carmen. You can purchase a ticket (230 Mexican pesos) just before exiting the terminal or at a kiosk at the bus stop. The bus ride takes an hour and a half, and the hotel is an easy way from the bus stop in Playa del Carmen.
Private or shared transfers can also be booked in advance online or upon arrival at the airport. Some of the transfer providers include
USA Transfers, Cancun Airport Transportation
Discovery Mundo Transfers.
Should you need to contact G Adventures during a situation of dire need, it is best to first call their local G Adventures office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so they may return your call and assist you as soon as possible.
G Adventures Office San Jose, Costa Rica
During Office hours (Weekdays 9am-5pm Local Time): +506 4001 8474
After-hours emergency number: +51 997 582 712
If you are unable for any reason to contact the local office, please call the numbers listed below, which will connect you directly with the 24 hour Sales team, who will happily assist you.
Toll-free, North America only: 1 888 800 4100
Calls from UK: 0344 272 0000
Calls from Germany: 0800 365 1000
Calls from Australia: 1 300 796 618
Calls from New Zealand: 0800 333 307
Outside North America, Australia, New Zealand, Germany and the UK: +1 416 260 0999
If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, and your call will be returned as soon as possible.
Please read this article
on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You must be prepared to carry your own bags and be comfortable carrying them up and downstairs, on and off transportation, and to hotels. As a rule, we try not to have to walk more than 15-20 minutes with your bags, which is why we recommend keeping the weight of your bags between 22-30 lb. Most travelers carry a backpack or rolling bag of small to medium size. No XXL bags please! A daypack is also essential for carrying everyday items. Space is limited on transportation, so there is a limit of one main piece of luggage per person plus a daypack per person.
Health & Safety
- N95/KN95 Face masks (at least a few just in case there is an outbreak within your group)
- Hand sanitizer
- Quick Covid Test/Antigen Tests (at least 3)
- Raincoat and/or umbrella
- Personal clothing for warm to hot weather
- Sturdy walking shoes – running shoes are fine too
- Sport sandals or flip-flops
- Sun hat
- Water bottle
- Watch or alarm clock
- First-aid kit, including lip salve, Aspirin, bandaids, anti-histamine, Dramamine, Imodium or similar tablets for mild cases of diarrhea, electrolyte powder, insect repellent, extra prescription drugs you may be taking
- Travel pillow
- Money belt
- Phone/Tablet for internet – most hotels have WiFi
- Chargers for electronics as well converters/adapters, if needed
- AirTags or Tile trackers
- Packing cubes
- Snacks – packing a few granola bars is a good idea; you can buy snacks when you get there too, so don't go crazy here
- Ziplock bags
- Reading/writing material
- Hand sanitizer/baby wipes
- Passport (with photocopies)
- Travel insurance (with photocopies)
- Airline tickets (with photocopies)
- EUR/USD cash
- Credit or debit card
- G Adventures vouchers, pre-departure information, and dossier
- Any entry visas or vaccination certificates required
- GEEO Classroom action plans for your group – this is sent 10-30 days before departure
Laundry facilities are offered by some of our hotels for a charge. There will be times when you may want to or have to do your own laundry, so we suggest you bring non-polluting/biodegradable soap.
Passports and Visas
All GEEO trips require that the participant have a valid passport. Please see our general FAQ
for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double-check the information we provide below by searching here
U.S. citizens do not need a visa to travel to Mexico. Non-American participants should check with their government or nearest Mexican Embassy to find out if they need a visa.
It is uncommon to pay for optional activities, souvenirs, and meals on credit card in the areas this trip visits, so be prepared with a combination of USD cash and local currency to pay for these on-trip costs. The currency in Mexico is the Mexican peso (MXN).
Visa cards are the most widely accepted cards. While ATMs are widely available, there are no guarantees that your credit or debit cards will actually work in Latin America. Check with your bank prior to traveling. ATMs generally only dispense local currency, not USD. Do not rely on credit or debit cards as your only source of money. A combination of cash U.S. dollars and cards is best. Always take more rather than less, as you don't want to spoil the trip by constantly feeling short of funds.
You will be able to exchange USD to local currency along the way, but please be advised that slightly torn notes and notes that have been heavily marked or are faded may be difficult to exchange. It is best to bring notes in fairly good condition, in denominations lower than 50 USD (or equivalent).
Although not compulsory, tipping is expected and is an expression of satisfaction with the people who have assisted you throughout your tour. It is customary in Latin America to tip service providers, such as waiters, at approximately 10%, depending on the service. Although it may not be customary to you, it is of considerable significance to the people who will take care of you during your travels. There are several times during the trip where there is opportunity to tip the local guides or drivers we use. Recommendations for tipping drivers and local guides would range from $5-10 USD per day depending on the quality and length of the service. Ask your CEO tour leader for specific recommendations based on the circumstances and culture.
Also, at the end of your time in each country, if you felt your G Adventures Tour Leader did an outstanding job, tipping is also very much appreciated. The precise amount is entirely a personal preference; however, 30-45 USD per person can be used as a guideline.
We legally cannot give you any medical advice. However, we recommend protection against typhoid, tetanus, infectious hepatitis, and polio. It is very important to consult your doctor or a travel clinic about which vaccinations you will need for your trip. GEEO recommends contacting Passport Health, (http://www.passporthealthusa.com/) which has travel clinics throughout the U.S. Please take this seriously!
We find the best prices for flights are often available 60 days before departure, but of course this varies greatly from route to route and year to year. We advise that you wait until this trip is confirmed before booking non-refundable and non-changeable flights.
GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed.
Your trip begins in Playa del Carmen and ends in Tulum. The nearest major airport is Cancún International Airport (CUN). Please double-check our itinerary for the date by which you must arrive in Playa del Carmen. You can arrive at any time of the day you choose, but we strongly urge you to arrive by 6:00 p.m. on Day 1 for the group meeting. You can depart from Tulum any time on the final day of the trip.
Plugs and Converters
There are two components to provide external power to your device: adapters and transformers. The adapter is the plug, adapting the prongs on a standard U.S. two to three-pronged power cord to match the prongs required by the local outlets. The transformer changes the local voltage to that required by your device.
Electricity in Mexico is the same as in the U.S. and Canada: 110 Volts, 60 Cycle. You do not need a transformer or converter.
Before you decide on traveling with GEEO, it is important that you read all of the information about the program you are considering. Remember, our programs are quite adventurous.
- The purpose of the accommodation is to provide a safe, well-located place for you to sleep. Sometimes you will be pleasantly surprised, but do not expect luxury as we are trying to keep these trips as inexpensive as possible.
- You must be able to easily carry or roll your luggage, so do not over-pack.
- Many of our programs occur in locations where it is very hot during the day. Please make sure you have thoroughly read the itinerary and can handle the group activities, which sometimes include day hikes with your daypacks.
- We recommend always carrying snacks with you. Meals can sometimes be far apart.
- Please make sure you understand the role of your tour leader on this trip as they are not the traditional “guide” you may be expecting. While our trips are educational, they aren’t study/lecture trips. We want you to learn through exploring, and much of your experience will be based on how active you choose to be in acquiring knowledge and interacting with locals.
Hopefully this is the kind of adventure you are interested in!
While it is our intention to adhere to the routes described on our website, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable, to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The information on our website is a general guide to the tour and region, and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.
The Yucatan Peninsula has a tropical climate. In April, high temperatures are around 85ºF, and rain is not particularly common.