Frequently Asked Questions
Please click here
to go to our general FAQ
, which has essential information that applies to all of our programs.
Terms and Conditions
It is very important for you to visit our Terms and Conditions
page before signing up for this program.
All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to email@example.com
. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.
- If you cancel 60 days or more prior to departure, all your program fee payments will be refunded besides your $350 deposit, which is kept on file for future use
- If you cancel between 30 and 59 days prior to departure, you will receive a 50% refund and your deposit is kept on file for future use
- If you cancel within 30 days of departure, you will receive no refund, but your deposit is kept on file for future use
- LUGGAGE WEIGHT RESTRICTION:
Please note, due to the nature of travel in Asia, a backpack is better suited to this trip than a suitcase. We recommend keeping your bag’s weight under 15 kg (33lbs).
Group Leader Description
All GEEO/G Adventures group trips are accompanied by one of G Adventure’s group leaders, which they refer to as Chief Experience Officers (CEO). The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues, and introduce you to our local friends. Our itineraries often have plenty of free time to explore on your own.
While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious, and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting – we think it’s the best of both worlds.
Trip includes light walking and hiking that is suitable for most fitness levels.
Half of the people that travel with GEEO are traveling by themselves, so please don’t worry if you have no one who can join you on your trip. Our pricing is based on double occupancy or, in other words, two people to a room. You never have to pay for a single room unless you want one. GEEO can find you a roommate of the same gender. Most of our trips have a “My Own Room” option, also known as a “Single Supplement,” which is an extra fee that will allow you to have a room to yourself. If you want to room alone, please email firstname.lastname@example.org
. To see the price for the “My Own Room” option, please click here
where you can look up your trip in the extra services spreadsheet.
Please note that if you have booked the “My Own Room” option for this tour, you will receive your own single accommodation for all night stops, with the following exceptions: Night 4 – Sleeper train
Day 1 is an arrival day, and no activities have been planned. Upon arrival to the city on Day 1, or earlier if you have booked pre-accommodation with us, please make your way to the joining hotel. Check-in time will be in the afternoon. Once you arrive at the hotel, look for a note at reception from your tour leader. This note will give the details of your Welcome Meeting on Day 1, usually between 6:00 p.m. and 7:00 p.m., at which you will get a chance to meet your tour leader and other travelers, as well as learn more about how the tour will run. If you don’t see a note, please ask reception for details!
If you miss the Welcome Meeting, your tour leader will leave a note at reception for you with any information you may need and with instructions for the next morning.
You will receive an arrival transfer included as part of your program fee. Upon arrival at the Suvarnabhumi airport, head to the arrival hall and to gate number 4. Look for a driver holding a G Adventures sign with your name. If for any reason you are not met at the airport, please call our local support line. If you are unable to make contact for whatever reason, please make your way to the joining point hotel via taxi.
Should you need to contact G Adventures during a situation of dire need, it is best to first call their local G Adventures office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so they may return your call and assist you as soon as possible.
If your call is specifically concerning Bangkok Airport Transfer complications please call our local G Adventures Transfer provider directly at: +66 86 321 0729 (086 321 0729 from within Thailand) or +66 82 450 2777 (082 450 2777 from within Thailand)
EMERGENCY CONTACT NUMBERS
G Adventures Office Bangkok, Thailand
During Office hours (Weekdays, 9 am-5 pm Local Time)
From outside Thailand: +66 2 508 8630
From within Thailand: 02 508 8630
After hours emergency number:
From outside Thailand: +66 87 049 6074
From within Thailand: 087 049 6074
If you are unable for any reason to contact our local office, please call the numbers listed below, which will connect you directly with our 24-hour Sales team, who will happily assist you.
If you are unable for any reason to contact G Adventures’ local office they have a toll-free line within North America which will connect you directly with their Toronto office: 1 888 800 4100. Outside of North America, call: +1 416 260 0999
Please read this article
on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You must be prepared to carry your own bags and be comfortable carrying them up and downstairs, on and off transportation, and to hotels. As a rule, we try not to have to walk more than 15-20 minutes with your bags, which is why we recommend keeping the weight of your bags between 22-30 lb. Most travelers carry a backpack or rolling bag of small to medium size. No XXL bags please! A daypack is also essential for carrying everyday items. Space is limited on transportation, so there is a limit of one main piece of luggage per person plus a daypack per person.
- Modest clothing that covers knees and shoulders (Long pants, long skirts, shirts that cover shoulders)
- Shawl or scarf (for temple visits)
- Light windproof/waterproof jacket
- Sun hat
- Personal clothing for hot & warm weather
- Sturdy walking shoes
- Sport sandals or flip-flops
- Watch or alarm clock
- Flashlight or headlamp
- Clothes for religious sites – knees and shoulders must be covered
- Toiletries – your hotels will have soap and shampoo
- First-aid kit, including: lip salve, aspirin, bandaids, anti-histamine, Dramamine, Imodium or similar tablets for mild cases of diarrhea, electrolyte powder, insect repellent, extra prescription drugs you may be taking
- Lightweight silk sleep sheet (Great for the train)
- Travel pillow (Great for the train)
- Money belt
- Water bottle
- Phone/Tablet for internet – most hotels have WiFi
- Chargers for electronics as well converters/adapters, if needed
- Packing cubes – these are awesome
- Earplugs – these are a life-saver if you have a snoring roommate
- Snacks – packing a few granola bars is a good idea; you can buy snacks when you get there too, so don’t go crazy here
- Ziplock bags for wet clothing
- Reading/writing material
- Hand sanitizer/Baby wipes
- Passport (with photocopies)
- Travel insurance (with photocopies)
- Airline tickets (with photocopies)
- EUR/USD cash
- Credit or debit card
- G Adventures vouchers, pre-departure information, and dossier
- Any entry visas or vaccination certificates required
- GEEO Classroom action plans for your group – this is sent 10-30 days before departure
Laundry facilities are offered by some of our hotels for a charge or ask your group leader where the nearest laundromat is. If you want to do your own laundry, we suggest you bring your own non-polluting/biodegradable soap.
Passports and Visas
All GEEO trips require that the participant have a valid passport. Please see our general FAQ
for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double-check the information we provide below by searching here
Please make sure you have at least two blank pages in your passport for the entry and exit stamp.
Americans do not need a visa to visit Thailand. Most other nationalities do not need a visa for Thailand either for stays of 30 days or less but if you do they are available on arrival at Bangkok Airport.
As currency exchange rates in Asia fluctuate often we ask that you refer to the following website for daily exchange rates: www.xe.com It has been changing frequently in the past year. Major credit cards are accepted in most shops but they may charge a 2-4% transaction fee. Whilst travelers checks have security advantages, they can be difficult to change. Visa and MasterCard are useful for cash advances. ATMs are also widely available that distribute the local currency. Please note that if carrying US Dollars, they should be in good condition (ie- not torn, wrinkled, or marked on in any way) and printed recently (after the year 2001).
It is customary in Asia to tip service providers such as waiters, at approximately 10%, depending on the service. Tipping is expected – though not compulsory – and shows an expression of satisfaction with the people who have assisted you on your tour. Although it may not be customary to you, it is of considerable significance to the people who will take care of you during your travels. There are several times during the trip where there is an opportunity to tip the local guides or drivers we use. You may do this individually, or your G Adventures tour leader will offer to collect the money and tip as a group. Recommendations for tipping drivers and local guides would range from $1-$2 USD per person per day depending on the quality and length of the service; ask your G Adventures tour leader for specific recommendations based on the circumstances and culture. If at any time you feel that any service provider failed in maintaining or delivering good service, please bring it immediately to the attention of your tour leader so a deduction of tips can take place.
Also at the end of each trip, if you felt your G Adventures tour leader did an outstanding job, tipping is appreciated. The amount is entirely a personal preference, however as a guideline $10-15 USD per person, per week, can be used.
We legally cannot give you any medical advice. It is very important to consult your doctor or a travel clinic about which vaccinations you will need for your trip. Please take this seriously!
We often find the best prices for purchasing flights is 60 days before departure, but of course, this varies greatly from route to route and year to year. You must wait until this trip is confirmed with the minimum number of required participants before you book your flights.
Typically, we reach the minimum number needed at least 90 days before departure. GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed. You can find out whether this trip has been confirmed here
Your trip begins and ends in Bangkok. Please double-check our itinerary for the date by which you must arrive in Bangkok. You can arrive at any time of the day you choose, but we strongly urge you to arrive by 6:00 p.m. on Day 1 for our group meeting. You can depart from Bangkok any time on the final day of the trip.
Plugs and Converters
There are two components to provide external power to your device: adapters and transformers. The adapter is the plug, adapting the prongs on a standard U.S. two to three-pronged power cord to match the prongs required by the local outlets. The transformer changes the local voltage to that required by your device.
Thailand uses a combination of both American and European outlets, known as type A and type C plugs. The voltage is 220-240 Volts. U.S. outlets are 120V. Most new devices (phones and laptops) can handle the different voltage rates, but some devices only work on the U.S. standard of 120V. Check your device to see what voltage range it handles. Most transformer blocks will have an “Input” line that defines its voltage capacity. For example, “Input: 100-240V” means that it will work on voltages from 100V to 240V. If your transformer can’t handle the different voltage, you’ll need to purchase a voltage converter. You can find world regional voltage converters power packs at various vendors.
Before you decide on traveling with GEEO, it is important that you read all of the information about the program you are considering. Remember, our programs are quite adventurous.
- You must be able to easily carry or roll your luggage, so do not over-pack.
- We use a mix of transportation that gets our guests from location to location safely. Sometimes you will have full days and nights of transportation as our trips tend to cover a lot of ground. The transportation will often be an adventure in itself.
- We recommend always carrying snacks with you. Meals can sometimes be far apart.
- Please make sure you understand the role of your tour leader on this trip, as they are not the traditional “guide” you may be expecting. While our trips are educational, they aren’t study/lecture trips. We want you to learn through exploring, and much of your experience will be based on how active you choose to be in acquiring knowledge and interacting with locals.
Hopefully this is the kind of adventure you are interested in!
While it is our intention to adhere to the routes described on our website, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable, to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The information on our website is a general guide to the tour and region, and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.
The weather in December in Thailand is terrific. There is lots of sunshine and little rain, and the temperatures are comfortable without being scalding or freezing. Underwater visibility is great too, which makes diving and snorkeling great options for your winter break.