Frequently Asked Questions
Please click here
to go to our general FAQ
, which has essential information that applies to all of our programs.
Resources to Learn & Teach about Mexico
Visit our blog
to see the list of books GEEO recommends reading before your program (this is not required reading). We also have lesson plans
and Pinterest boards
that may be useful for you as you learn about your destination and prepare to bring lessons back to your classroom.
Terms and Conditions
It is very important for you to visit our Terms and Conditions
page before signing up for this program.
All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to firstname.lastname@example.org
. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.
- If you cancel 60 days or more prior to departure, all your program fee payments will be refunded besides your $350 deposit which is kept on file for future use
- If you cancel between 30 and 59 days prior to departure, you will receive a 50% refund and your deposit is kept on file for future use
- If you cancel within 30 days of departure, you will receive no refund, but your deposit is kept on file for future use
Group Leader Description
All GEEO/G Adventures group trips are accompanied by one of G Adventures' group leaders, which they refer to as Chief Experience Officers (CEO). The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues, and introduce you to our local friends. Our itineraries often have plenty of free time to explore on your own.
While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious, and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting – we think it’s the best of both worlds.
Trip includes light walking that is suitable for most fitness levels.
Half of the people that travel with GEEO are traveling by themselves, so please don’t worry if you have no one who can join you on your trip. Our pricing is based on double occupancy or, in other words, two people to a room. You never have to pay for a single room unless you want one. GEEO can find you a roommate of the same gender. Most of our trips have a "My Own Room" option, also known as a "Single Supplement," which is an extra fee that will allow you to have a room to yourself. If you want to room alone, please email email@example.com
. To see the price for the "My Own Room" option, please click here
where you can look up your trip in the extra services spreadsheet.
Day 1 is an arrival day, and no activities have been planned. Upon arrival to the city on Day 1, or earlier if you have booked pre-accommodation with us, please make your way to the joining hotel. Check-in time will be in the afternoon. Once you arrive at the hotel, look for a note at reception from your tour leader. This note will give the details of your Welcome Meeting on Day 1, usually between 6:00 p.m. and 7:00 p.m., where you will get a chance to meet your tour leader and other travelers, as well as learn more about how the tour will run. If you don’t see a note, please ask reception for details!
If you miss the Welcome Meeting, your tour leader will leave a note at reception for you with any information you may need and with instructions for the next morning.
We always recommend printing out the address of the hotel, to show to your taxi driver.
Cancun International Airport is about a 50-minute drive to our start hotel in Playa del Carmen. The approximate cost of a taxi is around 1300 MXP ($70 USD). There is a counter within the airport where you can take an official taxi. You can instead catch an ADO bus from the airport to ADO Terminal Turística Playa Del Carmen, which costs about 300 MXP ($15 USD). From there it should be a few minutes walk to our hotel, depending of course on which start hotel we use.
If you have paid in advance for an arrival transfer, a G Adventures representative will be at the airport to meet you. If for any reason you are not met at the airport, please call our local support line. If you are unable to make contact for whatever reason, please make your way to the joining point hotel via taxi.
If you need to contact G Adventures during a situation of dire need, it is best to first call their local G Adventures office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so they may return your call and assist you as soon as possible.
EMERGENCY CONTACT NUMBERS
G Adventures Office San Jose, Costa Rica
During Office hours (Weekdays 9 am-5 pm Local Time): +506 4001 8474
After hours emergency number: +506 8322 9140
If you are unable for any reason to contact G Adventures' local office please call their Toronto office: Toll-free from North America: 1 888 800 4100; Outside North America: +1 416 260 0999
Please read this article
on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You must be prepared to carry your own bags and be comfortable carrying them up and downstairs, on and off transportation, and to hotels. As a rule, we try not to have to walk more than 15-20 minutes with your bags, which is why we recommend keeping the weight of your bags between 22-30 lb. Most travelers carry a backpack or rolling bag of small to medium size. No XXL bags, please! A daypack is also essential for carrying everyday items. Space is limited on transportation, so there is a limit of one main piece of luggage per person plus a daypack per person.
- Light windproof/waterproof jacket
- Sun hat
- Small towel and swimwear
- Personal clothing for hot to warm weather
- 1 pair hiking pants/track pants
- Sturdy walking shoes
- Sport sandals or flip-flops
- Watch or alarm clock
- Small Flashlight
- Toiletries – your hotels will have soap and shampoo
- First-aid kit, including: lip salve, aspirin, bandaids, anti-histamine, Dramamine, Imodium or similar tablets for mild cases of diarrhea, electrolyte powder, insect repellent, extra prescription drugs you may be taking
- Travel pillow
- Money belt- This one is affordable and blocks RFID Scammers.
- Water bottle- This one is very packable and easy to fill.
- Water filter- This one if you want to cut down on plastic and drink tap water without worry.
- Phone/Tablet for internet – most hotels have WiFi
- Chargers for electronics as well converters/adapters, if needed
- Packing cubes – These are great for keeping your clean and dirty laundry separated. Two of them should be the right amount of clothes.
- Earplugs – these are a life-saver if you have a snoring roommate
- Snacks – packing a few granola bars is a good idea; you can buy snacks when you get there too, so don't go crazy here
- Ziplock bags for wet clothing
- Reading/writing material
- Hand sanitizer/baby wipes
- Passport (with photocopies)
- Travel insurance (with photocopies)
- Airline tickets (with photocopies)
- EUR/USD cash
- Credit or debit card
- G Adventures vouchers, pre-departure information, and dossier
- Any entry visas or vaccination certificates required
- GEEO Classroom action plans for your group – this is sent 10-30 days before departure
Laundry facilities are offered by some of our hotels for a charge or ask your group leader where the nearest laundromat is. If you want to do your own laundry, we suggest you bring your own non-polluting/biodegradable soap.
Passports and Visas
All GEEO trips require that the participant have a valid passport. Please see our general FAQ
for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double-check the information we provide below by searching here
Please make sure you have at least 1 blank page in your passport for the entry and exit stamp.
Americans do not need a visa to travel in Mexico for stays shorter than 180 days. Non-American participants should check with their government to find out if they need a visa.
While US dollars may be accepted at the more popular locations such as Cancun and Isla Mujeres, Mexican pesos are more widely accepted and best to use throughout the duration of the tour. Withdrawing from an ATM will offer you the best exchange rate. A small emergency fund in US Dollars is a good idea to have in the event that you are having difficulty withdrawing money from a local ATM.
Credit cards and debit cards are very useful for cash advances. Visa cards are the most widely accepted cards. While ATMs are widely available, there are no guarantees that your credit or debit cards will actually work in Latin America. Check with your bank. You should be aware that to purchase products or services on a credit card a fee of 5%-10% usually applies. Do not rely on credit or debit cards as your only source of money. A combination of US dollars cash and cards is best. Always take more rather than less, as you don't want to spoil the trip by constantly feeling short of funds.
CURRENCY EXCHANGE TIP: Please be advised that slightly torn notes, notes that have been heavily marked or are faded may be difficult to exchange. It is best to bring notes in fairly good condition, in denominations lower than 50 USD (or equivalent).
As currency exchange rates can fluctuate often we ask that you refer to the following website for daily exchange rates: www.xe.com
It is customary in Latin America to tip service providers such as waiters, at approximately 10%, depending on the service. Tipping is an expected – though not compulsory – component of your tour program and an expression of satisfaction with the persons who have assisted you on your tour. Although it may not be customary to you, it is of considerable significance to the people who will take care of you during your travels. There are several times during the trip where there is an opportunity to tip the local guides or drivers we use. Recommendations for tipping drivers and local guides would range from $5-$10 USD per day depending on the quality and length of the service; ask your tour leader for specific recommendations based on the circumstances and culture.
Also, at the end of each trip, if you felt your G Adventures Tour Leader did an outstanding job, tipping is appreciated. The amount is entirely a personal preference. As a budgeting guideline, $35 to $50 per person per week can be used. Please budget about $30 for tips to local guides on optional activities.
We legally cannot give you any medical advice. It is very important to consult your doctor or a travel clinic about which vaccinations you will need for your trip. Please take this seriously!
We often find the best prices for purchasing flights is 60 days before departure, but of course, this varies greatly from route to route and year to year. You must wait until this trip is confirmed with the minimum number of required participants before you book your flights.
Typically, we reach the minimum number needed at least 90 days before departure. GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed. You can find out whether this trip has been confirmed here
Your trip begins and ends in Playa del Carmen, which is about 50 minutes from Cancun International Airport. Please double-check our itinerary for the date by which you must arrive in Playa del Carmen. You can arrive at any time of the day you choose, but we strongly urge you to arrive at the starting hotel by 6:00 p.m. on Day 1 for our group meeting. You can depart from Playa del Carmen any time on the final day of the trip
Plugs and Converters
Mexico uses the same plugs and electric current used in the United States.
Before you decide on traveling with GEEO it is important that you read all of the information about the program you are considering. Remember, our programs are quite adventurous.
- The purpose of the accommodation is to provide a safe place for you to sleep. Sometimes you will be pleasantly surprised, but do not expect luxury.
- We use a mix of transportation that gets our guests from location to location safely. Transportation will often be an adventure in itself.
- You must be able to easily carry or roll your luggage, so do not over-pack.
- Please make sure you have thoroughly read the itinerary and can handle the group activities.
- We recommend always carrying snacks with you. Meals can sometimes be far apart.
- Please make sure you understand the role of your tour leader on this trip as they are not the traditional “guide” you may be expecting. While our trips are educational, they aren’t study/lecture trips. We want you to learn through exploring, and much of your experience will be based on how active you choose to be in acquiring knowledge and interacting with locals.
Hopefully this is the kind of adventure you are interested in!
While it is our intention to adhere to the routes described on our website, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable, to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The information on our website is a general guide to the tour and region, and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.
December is the best time of the year to visit the Yucatan for calm, warm weather; snorkeling, diving, and fishing (the calmer weather means clearer and more predictable seas); and for visiting the ruins that dot the interior of the peninsula. Expect highs in the mid-80s and lows in the 70s at night.