Frequently Asked Questions
Please click here
to go to our general FAQ
, which has essential information that applies to all of our programs.
Resources to Learn & Teach about Kilimanjaro & Tanzania
Visit our recommended reading page
to see the list of books GEEO recommends reading before your program (this is not required reading). We also have lesson plans
and Pinterest boards
that may be useful for you as you learn about your destination and prepare to bring lessons back to your classroom.
Terms and Conditions
It is very important for you to visit our Terms and Conditions
page before signing up for this program.
All cancellations must be submitted to GEEO in written form by emailing your request for cancellation to firstname.lastname@example.org
. If you do not receive a confirmation that we have received your written cancellation request, please call us at 1-877-600-0105. Verbal cancellation requests will not be honored.
- If you cancel 60 days or more prior to departure, all your program fee payments will be refunded besides your $350 deposit, which is kept on file for future use
- If you cancel between 30 and 59 days prior to departure, you will receive a 50% refund and your deposit is kept on file for future use
- If you cancel within 30 days of departure, you will receive no refund, but your deposit is kept on file for future use
- Once the park fees are paid, Kilimanjaro International Park is not able to provide refunds for any unused days.
- Please note: passengers should be aware that, for any reason, they are unable to make the trek to the summit, then any additional cost will be at their own expense.
- LUGGAGE COMPLICATIONS FLYING INTO KILIMANJARO: We recommend flying with carry-on luggage only if possible. It occasionally happens that luggage on international flights into Kilimanjaro does not arrive. Please be aware that this may happen, especially if you have a tight connection, are flying with different airlines with a connection, have a last-minute flight change or re-route, or fly from or connect through another African center. Please be prepared and keep all important documentation and valuables on your person. As well we recommend a change of clothes in your hand luggage. If unfortunately this does happen, and your luggage does not arrive, you should be entitled to a limited initial compensation from your airline. In Kilimanjaro, the arrival of lost luggage normally takes between 48 and 72 hours after the initial plane’s arrival. The airlines technically should be responsible to forward your luggage to you, to your hotel, or elsewhere in Tanzania. You may find that you need to start your trek and you still have not received your luggage. Considering that the customer service standards in Tanzania are different from home and that we find that the airlines are not always pro-active in helping luggage in its care be reunited with its owner, it is recommended that you purchase or rent locally the needed items, and speak to your G Adventures representative at your hotel to persist with your airline to retrieve your luggage. Once your luggage is retrieved, it should be able to be forwarded to you – depending on where you are. Please note that any costs that you may incur for luggage retrieval or sending luggage are not the responsibility of G Adventures, though we will always strive to assist you in any way possible. You should always keep all receipts and documentation, and contact your airline or insurance provider for reimbursement.
- YELLOW FEVER: It may be required to show a Yellow Fever certificate upon entering the country visited. Please check in with your local health expert for advice on Yellow Fever and other inoculations required for this area.
Group Leader Description
All GEEO/G Adventures group trips are accompanied by one of G Adventure’s group leaders, which they refer to as Chief Experience Officers (CEO) and an expert driver.
For your hike on Mt. Kilimanjaro, you will be led by an experienced certified mountain guide. To round out the team, you will be joined by an assistant guide, a cook, and a team of porters.
Your guide has been trained in mountain guiding skills, first aid and emergency response, flora and fauna, and group management. All guides are licensed by KINAPA, the National Park Authority. Your cook is an experienced cook who will prepare a variety of nutritious and hearty meals. As a general rule, each hiker will be accompanied by 2 porters, who assist in carrying both your bag and the team’s gear (tents, food, etc). Please note English is often the 3rd or 4th language of the Tanzanians in the area of Mt. Kilimanjaro, therefore your guide will speak basic English.
The porter will carry a maximum of 15kg (33 lbs) of your belongings and 5kg of personal gear. All our Porters will carry a maximum of 20kg and there is a strict weigh-in by the Kilimanjaro Park authority.
Serious high-altitude hikes or other instances of heavy exercise. Mt. Kilimanjaro has an elevation of 19,341′, and you will hike about 92 km (57 miles) throughout the trip. Come prepared to sweat. Here is a great guide from REI on how to train for mountain climbing
, which you should start several months before departure.
This program includes all meals while trekking on the mountain, along with breakfast back in Moshi on the final day after your hike. All the meals you have during your trip will be prepared from fresh local produce. Shopping for food will be done before the trip departs. Breakfasts and dinners will be served at camp, while lunches will tend to be packed to have en route while trekking. All evening meals will be hot and will consist of a variety of continental and local dishes. We believe that providing more than enough food while on such a trek is of the utmost importance, and as such, you can be ensured that your cook and crew will provide enough quality food for you. Vegetarian meals and other dietary requirements need to be specified prior to arrival.
Please note: bottled water (both before and after the trek) is at your own expense, however, during the Kilimanjaro trek you will be provided with drinking water. This water is collected from fresh mountain streams and then purified with tablets by your guides who will replenish your empty bottles/thermos flasks on a daily basis. For peace of mind, you are welcome to add your own chlorine or iodine tablets instead, if you are uncomfortable drinking the water provided.
About our Transportation
Many of the land transfers and included tours will be by private van, car or taxi, while others may be shared with other travelers depending on availability, nature of the activity and destination. Please note for your own safety it is mandatory to wear your seat belt at all times when in a vehicle.
The idea of camping in Africa can be a daunting one. For those not accustomed to ‘roughing it’ for a few days, we offer a full camping service. All tents are pitched for you, meals are prepared and served and the washing up is done by local staff. This leaves you with more time to enjoy your surroundings and is ideal for first-time campers who may be worried about the challenges such a trip can entail. When camping we are exposed to the elements, and while there are times when the weather is fine and temperatures are pleasant, there may be days when it is foggy, rainy, and cool. In certain locations there may also be a number of bugs. These factors, however, should be seen as minor downsides to a camping experience which will allow you to get up close to the beautiful nature that Africa has to offer. All camping equipment (with the exception of your sleeping bag and pillow) is supplied. We supply canvas dome tents with built-in mesh insect nets on the doors and windows. Mattresses are also available, which are approximately 4cm thick, warm and comfortable.
While on the mountain, we provide full-service alpine camping at designated communal campsites. Your porters will be carrying your tents, which they will pitch for you at these sites. The campsites are fairly basic and exposed to the elements. They will not have electricity, nor shower facilities, and toilet facilities are basic long drop latrines, which could become dirty at times (especially when it is raining), as many other hikers sharing the same facilities. Your crew will prepare basins of warm water for washing daily. All camping equipment (with the exception of your sleeping bag and pillow) is supplied. All meals on the mountain will be prepared for you by your group’s cook. The tents are two-person dome tents which are assembled by the porters. All tents have built-in insect nets. Mattresses are also provided, which are warm and comfortable.
Drinking water: On day 2, you should bring bottled water from the hotel for your first day’s hike. Beyond that, purified (filtered) mountain water will be provided for you for the duration of the hike.
Barafu Camp: The night before your summit attempt, on Day 5, you will be staying at a high altitude camp where there are no water facilities. You porters will carry water up to the camp for cooking, bathing, and drinking.
This trek is not for the faint of heart, and the campsites on Mt. Kilimanjaro are basic. However, many come out of their camping experience on the world’s largest free-standing mountain not only gratified but ultimately rejuvenated by such an experience of a lifetime.
Please note, if you need to alter the itinerary for any reason (e.g. travel delay or illness or in the event of having to descend from your climb early due to altitude sickness, injury or exhaustion), any unscheduled meals or nights spent in a location other than the tour itinerary will be at your own expense.
The start/end hotel has a number of services and facilities available as follows: internet, laundry, gear rental, luggage storage, telephone services, TV lounge, outdoor dining area, and a shuttle service to/from Moshi as the hotel is located just a few kilometers from the center of town.
Half of the people that travel with GEEO are traveling by themselves, so please don’t worry if you have no one who can join you on your trip. Our pricing is based on double occupancy or, in other words, two people to a room. You never have to pay for a single room unless you want one. GEEO can find you a roommate of the same gender. Most of our trips have a “My Own Room” option, also known as a “Single Supplement,” which is an extra fee that will allow you to have a room to yourself. If you want to room alone, please email email@example.com
. To see the price for the “My Own Room” option, please click here
where you can look up your trip in the extra services spreadsheet.
Please note that if you have booked the “My Own Room/Tent” option for this tour, you will receive your own single room/tent for all night stops.
On arrival, no transfers are included. Please make your way to the joining hotel. Kilimanjaro International airport is approximately 40km, or 40 minutes, from Moshi. Taxis are available to transfer you to Moshi and cost approximately USD 50 per car. If you arriving in Moshi from Nairobi, Kenya, there is a public shuttle bus that leaves Nairobi at 8:00 am daily to Moshi. It is a direct bus via Arusha, and with border formalities, and a break (and potentially a change of vehicles) in Arusha. The trip is approximately 8 hours. There are a number of local companies that offer this service, and this can be organized locally the morning of. In addition, for your convenience, you may pre-reserve a seat on our partner shuttle service through G Adventures.
For pre-booked transfers from Kilimanjaro International Airport to our Moshi hotel, G Adventures representative present will assist you or your driver will be waiting with a G Adventures sign. At times there are taxi drivers who will try to solicit your business, so please be aware of them and proceed directly to the G Adventures representative. For any issues relating to pre-booked transfers for Kilimanjaro International Airport including delays or missed transfers, please contact our airport transfer operator
Musaddiq: +255 754 400 141 or +255 787 400 142 (From outside Tanzania)
Musaddiq: 0754 400 141 or 0787 400 142 (From within Tanzania)
Please note that day 1 is an arrival day and no activities have been planned, though a brief departure meeting will be held in the garden of the hotel in the evening of day 1. Here you will meet our local G Adventures representative, and possibly some of your guiding team. At this point, you will receive information about general and specific aspects of the “Kili” trek. Upon arrival at the hotel, our G Adventures representative be there to assist you with anything you need. If you arrive late and miss the meeting, s/he will leave you a note at reception detailing what time and where you should meet the next morning. If you don’t see a note, please ask reception for details!
This tour departs Moshi for Mt. Kilimanjaro in the morning of day 2.
Should you need to contact us during a situation of dire need, it is best to first call either the G Adventures Local Representative (if one is listed below) or our G Adventures Local Office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so they may return your call and assist you as soon as possible.
If you have purchased an arrival through G Adventures or if an arrival transfer is included in the cost of your tour, please note that:
Your arrival transfer has been arranged based on flight information provided to us. If you are advised of a flight schedule change within 48 hours of your scheduled arrival time, we will do our best to rearrange your arrival transfer however we cannot guarantee this. If your arrival transfer does not arrive within 30 minutes after you have exited the arrivals area please take a taxi to your start point hotel.
For any issues relating to pre-booked transfers for Kilimanjaro International Airport, including delays or missed transfers, please contact our airport transfer operator:
Musaddiq: +255 754 400 141 or +255 787 400 142 (From outside Tanzania)
Musaddiq: 0754 400 141 or 0787 400 142 (From within Tanzania)
EMERGENCY CONTACT NUMBERS
G Adventures Emergency Mobile Phone for our Local Office in Nairobi, Kenya: +254 727 208 832.
Locally, from Kenya, dial 0727 208 832.
If you are unable for any reason to contact our local office, please call the numbers listed below, which will connect you directly with our 24 hour Sales team, who will happily assist you.
Toll-free, North America only: 1 888 800 4100
Please read this article
on GEEO’s blog for our staff’s suggestions on the best gear to pack for your upcoming travels. You will be on the move a lot, so our advice is to pack as lightly as possible.
As you will be trekking up Africa’s highest mountain, you will be passing through a number of different climate zones and should pack to prepare for a number of extremes – hot and sunny, cool, cloudy and misty, fog, rain (your first day you will ascend through a section of rain forest), wind, and lastly snow and cold. You may experience one or all of these conditions in the same day on your trek.
In the lowlands, temperatures in the shade can reach 35C (95F), and in the highlands it will be below freezing, with possible rain and fog. The use of lightweight, breathable, easily removable layers of clothes work best to allow you to adapt to the local conditions. We recommend breathable, moisture-wicking fabrics made of wool or synthetic fibers. Cotton is not recommended for hiking as it does not allow for heat or moisture to enter or escape, and it will not dry once wet.
Please note that it is extremely cold near the top of Mt. Kilimanjaro, and you will begin hiking your final ascent to the summit at approximately midnight and hike through the coldest part of the day. For this, in addition to several warm layers and good boots to grip as you climb over frozen scree, ice, and snow, you will need warm protection for your extremities – warm socks, gloves, and a warm winter hat. Cameras need to be protected against the severe cold weather either in a warm pouch or the interior pockets of your clothing. For digital equipment, check with the manufacturer’s specifications for temperature range (especially battery life), water tightness, altitude range, and general hardiness.
You will need to provide your own sleeping bag and pillow (if you would like a pillow).
Lastly, Mt. Kilimanjaro is located only a few hundred kilometers from the equator, and at altitude, the sun’s effects are heightened. Use a hat, sunglasses, sunscreen, and wear proper clothing to protect yourself from the sun, to reduce the risk of sunstroke.
Please note, secure luggage and valuables storage facilities are available at your Moshi hotel while you climb.
With regard to the type of pack(s) to use, two packs would be useful:
1. One larger pack (preferably a duffle bag) that will be carried by the porters inside large, canvas duffle bags. This pack should not exceed 15kg, and should be within the following dimensions: 30cm (height) x30cm (width) x 60cm (length)
2. One smaller 20-30L pack (5kg) that you will carry containing your water, snacks, and wet weather gear.
Please note that binoculars are not provided on this tour. If you are interested in using binoculars, you must pack your own.
Kilimanjaro – Available for Rent:
- Balaclava ($6 USD)
- Day pack ($12 USD)
- Duffel bag ($6 USD)
- Fleece pants ($6 USD)
- Fleece top/sweater ($5 USD)
- Gaiters ($8 USD)
- Gloves ($6 USD)
- Rain jacket or poncho ($12 USD)
- Scarf ($6 USD)
- Sleeping bag ((-6°C) $40 USD; If you are planning to rent a sleeping bag for your Mt Kilimanjaro trek, please let your GEEO know so that we can prepare your group leader.)
- Sunglasses ($8 USD)
- Thermal underwear ($5 USD)
- Walking poles ($12 USD for two poles)
- Warm hat ($6 USD)
- Windproof rain pants ($12 USD)
Kilimanjaro – Other:
• Electrolytes (Powder or tablets, optional)
• Hand sanitizer
• Metal/aluminum water bottle (This style of bottle can double as a heat source at night when filled with hot water. We recommend a Sigg-style bottle.)
• Moisturizer/lip balm
• Pee bottle and/or She-Wee (You can use these items to avoid having to leave the tent at night)
• Reusable water bottle (Water bottles should carry up to 3 liters of water (minimum 2 liters); please note that this recommendation is made based off of the water intake of the average hiker, but may vary due to personal needs. We recommend platypus-type water bladders/camel backs made out of a material that will prevent water from freezing at high altitudes.)
• Toilet paper
• Wet wipes (Recommended)
Kilimanjaro – Technical Clothing:
• Waterproof lightweight hiking boots (required)
• Windproof rain jacket (required) (A breathable jacket, with a hood is recommended)
• Balaclava (Optional)
• Fleece jacket or warm layer
• Fleece pants
• Gaiters (Optional)
• Hat (A hat with a brim is recommended)
• Hiking pants (Convertible/Zip-off and quick dry recommended)
• Insulated Jacket
• Light gloves
• Lightweight wicking shirts
• Long-sleeved shirt for hiking (2 moisture-wicking shirts, and 1 breathable shirt recommended)
• Quick-dry socks (Wool or synthetic)
• Shorts (Optional)
• Short sleeve t-shirt, light-weight, moisture-wicking
• Slip-on sandals or shoes (Optional extra shoes to wear around camp)
• Thermal underwear (Moisture-wicking fabric recommended)
• Underwear (Moisture-wicking fabric recommended)
• Warm gloves (Waterproof recommended)
• Warm hat
• Waterproof pants (Pants with a side zipper recommended)
Kilimanjaro – Technical Gear:
• Day pack (30-35L – can be rented in location)
• Drybag (Will help keep cameras and essentials dry)
• Duffel bag (50-90L – can be rented in location)
• Sleeping bag and liner, 4 season (Sleeping bags can be rented for approximately $40 USD for the duration of the tour; if you are planning to rent a sleeping bag, please let your booking agent know so that we can prepare your group leader. Purchasing sleeping bags in Arusha might be more difficult to source.)
• Walking poles (Highly recommended)
- Passport (with photocopies)
- Travel insurance (with photocopies)
- Airline tickets (with photocopies)
- USD/EUR cash
- Credit or debit card
- G Adventures vouchers, pre-departure information, and dossier
- Any entry visas or vaccination certificates required
- GEEO Classroom action plans for your group – this is sent 10-30 days before departure
Note: When packing your gear, the best clothing for trekking is either wool or synthetic materials, as this is quick-drying and can keep heat in better. The optimum clothing for trekking is layering, as it allows for easy temperature regulation as you ascend or descend. We suggest a base-layer, then a mid-layer such as a sweater, followed by a fleece jacket or similar, then a windproof and waterproof jacket. For your bottom half, thermal underwear, hiking pants then windproof and waterproof layers are recommended.
You will be on the move a lot, so our advice is to pack as lightly as possible. Your baggage should be clearly labelled and restricted to one soft compact suitcase, sports bag, or backpack, no larger than 30cm(height) x 30cm(width) x 60cm(length), maximum 15kg, plus a day-pack (5kg).
Note: A refillable water bottle/flask is required for the trek, no plastic or disposable bottles are allowed on the mountain and they may be confiscated prior to the hike.
Laundry service is provided at the start/end hotel and clients can leave their dirty belongings at the hotel for washing. When the clothes will be ready it will depend on the weather because the clothes are dried by the sun.
Passports and Visas
All GEEO trips require that the participant have a valid passport. Please see our general FAQ
for information on obtaining a passport. As with all of our trips, we try to provide the most accurate information we can, but governments sometimes change visa rules. It is your responsibility to double-check the information we provide below by searching here
Travelers arriving at Kilimanjaro airport without a visa now need to complete the following process at the airport to obtain a Visa on arrival:
– Queue for a Government Control Number
– Queue to pay for this at the bank
– Queue for Immigration to check and issue the visa
This process can take in excess of two hours, so we highly recommend travelers apply for their Tanzanian Visa online at www.immigration.go.tz
. The online process asks for a bit more information than a visa on arrival, and are issued within 2 – 3 weeks to be approved. Entering Tanzania with a pre-bought Visa will make for a much smoother experience.
All countries require travelers to have a valid passport (with a minimum of 6 months' validity).
Please note that upon arrival by air to Arusha, Tanzania, most nationals can obtain a visa for $50 USD in cash (valid for those who would be permitted a Tanzania visa while still in their own country), though the current cost of a Tanzanian visa for U.S. nationals is $100. This visa is valid for up to 3 months with multiple entries/exits permitted to Kenya and Uganda only. If you are transiting through Uganda or Kenya, you will have to purchase a transit visa en route. These are usually $US20, and valid for 24 hours. Alternatively, for either of these two countries, you may purchase a normal visa for US$30 and US$50 respectively (most nationals), both of which are valid for up to 3 months.
As fees and policies can change, we highly recommend that you contact your local embassy or consulate for the most up-to-date visa requirements. It is your responsibility to have the correct travel documentation.
It may be required to show a Yellow Fever certificate upon entering the country. Please check in with your local consulate and health expert for advice on Yellow Fever and other inoculations required for this area.
The local currency in Tanzania is the Tanzanian Shilling (TSH, or TZS).
We do not recommend bringing travelers’ cheques to Africa. They are difficult if not impossible to exchange in many places.
Visa/Plus system cards are the most widely accepted debit cards. it is harder to find machines Mastercard/Cirrus cards. We highly recommend that if you hold a Mastercard, you obtain a Visa card prior to departure and travel with both. This is also useful should something unforeseen happen to one of your cards during your travels. While there are many ATMs in the major centers, there are no guarantees that your credit or debit cards will actually work in Africa. Check with your bank.
Credit cards can be used in major cities and towns ONLY but please do not rely on them as a method of payment because they are generally not widely accepted. You should be aware that to purchase products or services on a credit card a fee of 5%-10% usually applies. The majority of our optional activities can also be paid by credit card. Your tour leader will advise on these.
Please note that in many areas there may be occasional power-outages, where there will be no electricity for hours at a time. In addition, ATMs outside of larger centers often run out of cash or can be out of order unexpectedly. These factors could affect your ability to access money from ATMs. As such, please do not rely on credit or debit cards as your only source of money. A combination of foreign currency and debit/credit cards for cash advances is best. Always take more rather than less, as you don’t want to spoil the trip by constantly feeling short of funds.
As currency exchange rates can fluctuate often we ask that you refer to the following website for daily exchange rates: www.xe.com.
Tipping is an expected, though not compulsory, component of your tour program. The gesture serves as an expression of appreciation for exceptional service, and amounts given are up to your discretion.
Tipping is one of the most direct ways that you can have a positive economic impact within the African community. Although it may not be customary for you, it is an important source of income for those in the tourism industry. Giving a tip should be seen as a formal “thank you,” and the action should in no way be awkward.
The best method of tipping someone that has served the whole group is to plan in advance, and not rush when it comes to saying goodbye. A suggestion would be for each group member to contribute anonymously by putting their tip into an envelope. This often works the best and the group should gather to present the gift to the recipient(s), offering their thanks and showing their appreciation. This method brings the action out into the open, allowing for friendly and appreciative interaction between the group and the recipient(s).
You may use the following as a guideline, all given in a per person format:
Tour leader: $5 USD (per day)
Driver: $5 USD (per day)
Supply Crew: $2-5 USD (per day)
Local guides: $1 USD (per a couple of hours)
Restaurant Staff: 10% cost of bill
We legally cannot give you any medical advice. It is very important to consult your doctor or a travel clinic about which vaccinations you will need for your trip. Please take this seriously!
We often find the best prices for purchasing flights is 60 days before departure, but of course, this varies greatly from route to route and year to year. You must wait until this trip is confirmed with the minimum number of required participants before you book your flights.
Typically, we reach the minimum number needed at least 90 days before departure. GEEO and G Adventures bear no responsibility for any flights purchased before the trip is confirmed. You can find out whether this trip has been confirmed here
This program begins and ends in Moshi, Tanzania. You will most likely want to fly into JRO (Kilimanjaro International Airport), but there are also connections into ARK (Arusha Airport) which is another hour further away from Moshi. Please double-check our itinerary for the date by which you must arrive in Moshi. You can arrive at any time you choose, but try to make it in time for our 6:00 p.m. Welcome Meeting on Day 1. Your trip ends in Moshi and you can depart any time on that final day.
Plugs and Converters
There are two components to provide external power to your device: adapters and transformers. The adapter is the plug, adapting the prongs on a standard U.S. two to three-pronged power cord to match the prongs required by the local outlets. The transformer changes the local voltage to that required by your device.
You will want to bring plug converters for Plug types G and D. Their voltage is 230 Volts. U.S. outlets are 120V. Most new devices (phones and laptops) can handle the different voltage rates, but some devices only work on the U.S. standard of 120V. Check your device to see what voltage range it handles. Most transformer blocks will have an “Input” line that defines its voltage capacity. For example, “Input: 100-240V” means that it will work on voltages from 100V to 240V. If your transformer can’t handle the different voltage, you’ll need to purchase a voltage converter. You can find world regional voltage converters power packs at various vendors.
While it is our intention to adhere to the routes described on our website, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable, to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The information on our website is a general guide to the tour and region, and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.
Late December is a great time to climb Kilimanjaro as the weather is getting warmer and the rainy season will have ended. There will be a full moon on December 30th, which means you will have good light and gorgeous views for summiting.